No heat
It asks the temperature inside, whether anyone in the house is elderly or an infant, and whether the thermostat has power — the difference between a morning slot and waking your on-call tech.
Built for HVAC contractors
AI Receptionist for HVAC Contractors
CallerPro answers the no-heat call at 11pm in January, works out whether it is an emergency, books it or wakes the on-call tech, and handles the invoice and the payment afterwards.
14-day free trial
Keep your existing number
Configurable human handoff
Stripe
Apple Pay
Secure checkout by Stripe · your card details never touch CallerPro
Adding a card is what gets you a real phone number with your agent answering on it. You pay $0 today, nothing is charged for 14 days, and you can cancel from Settings before then.
Live AI demonstration
Don’t take our word for it. Call our AI.
Hear CallerPro answer for Nevriq Technologies. This is a technology-company demonstration, so ask about CallerPro rather than requesting a home-service visit.
Call the AI Demo+1 (866) 371-8680On a computer? Dial the number from your phone, or use your calling app. No signup or card required for this demo.
Try asking
“How can CallerPro help my business handle customer calls?”
Nevriq Technologies’ AI assistant, powered by CallerPro. Your own agent uses your business information and booking rules.
CallerPro is an AI front-office platform for small home-service businesses. Starter answers calls, qualifies leads, books appointments and notifies you. Pro and Scale add invoicing, payments and Books reporting, with the relevant integrations configured. For HVAC companies that means the first cold snap and the first heat wave — the two weeks that make the year — do not depend on who happens to be free to answer the phone.
The calls you get
HVAC demand arrives all at once, or not at all.
Every one of these arrives at the worst possible moment. Here is what CallerPro does with each.
Smell of gas or burning
Escalated immediately, with the caller told to leave and call the gas company. This is never booked as an appointment.
No cooling
It captures whether the outdoor unit is running, whether the vents are blowing warm, and how hot it is inside, so you know what to load on the truck.
Maintenance and tune-ups
Seasonal tune-ups and filter changes get booked into ordinary slots, keeping the low-urgency work out of your emergency queue.
Replacement quote
It captures the system age, the fuel type and the square footage, then books an estimate visit rather than quoting a system it has never seen.
Maintenance-plan member
It checks whether the caller is an existing customer with an appointment or history on file before treating them as a new lead.
Qualifying
What it asks before it books anything
In a cold snap the whole town calls at once, and the only thing that matters is knowing which ones actually cannot wait. These are the questions that sort the queue before you pick up.
- What is the temperature inside the house right now?
- Is anyone in the home elderly, an infant, or medically vulnerable?
- Any smell of gas, burning, or a unit that has tripped a breaker?
- Is the system heating, cooling, or neither — and how old is it?
- Is this a maintenance-plan member or an existing customer?
- Service address, access notes, and the best callback number
And what it refuses to guess at
If the caller describes something urgent, or asks something the agent has not been told the answer to, it escalates to your on-call number or takes the details for a human rather than improvising. You decide what counts as an emergency.
How CallerPro works
AI receptionists handle the call. CallerPro handles the workflow.
Start with answering and booking. Connect the work after the call when your business is ready.
- Starter
Call
Your customer calls your existing number.
- Starter
Qualify
Capture the request and customer details.
- Starter
Book
Offer available appointment times.
- Starter
Notify
Send the details to your team.
- Your team
Complete job
You and your team do the physical work.
- Pro / Scale
Invoice
Create and send the invoice.
- Pro / Scale
Payment
Collect cards through your connected Stripe account.
- Pro / Scale
Follow-up
Configured invoice reminders and review requests.
Starter includes Google Calendar sync and appointment reminders. Invoicing, payments, Books reporting and post-job follow-ups require Pro or Scale and configuration. Your team completes the job; CallerPro supports the administration.
Choose your front office
Start with the calls. Connect the rest when you’re ready.
Answer missed calls. Capture leads. Book more appointments.
Call answering, lead qualification, booking, notifications, Google Calendar sync and appointment reminders.
See Starter pricingFrom the first call to the paid invoice — your front office, connected.
Add invoicing, deposits, payments, configured follow-ups and Books reporting. Housecall Pro sync requires a connected account. Accounting export is CSV, not a direct QuickBooks integration.
Compare plans
Setup
Four steps, and none of them involve replacing your software.
Your existing number, your existing phone, your existing calendar.
1
Tell CallerPro about your business
Your services, service area, hours, and how you want calls handled. You can paste in your website and it will read it for you.
2
Decide what happens on a call
What gets booked, what gets escalated to your on-call phone, what gets transferred, and what just gets written down for later.
3
Start taking calls
You get a CallerPro number. Forward your existing line to it, or ring your own phone first and let CallerPro catch what you miss.
4
Adjust as you learn
Read the call summaries and transcripts from the first week and tighten up the questions, the hours and the escalation rules.
Want a hand with your services, calendar or call forwarding?
Get Help Setting Up CallerPro
Pricing
One monthly price, with talk-minutes included.
Not a per-call answering-service bill that spikes in the week you're busiest.
Starter
Solo & 1–2 trucks
$79/mo
Billed monthly · cancel anytime
- Answers, qualifies and books the job during the call, 24/7
- 250 talk-minutes a month included
- Google Calendar two-way sync
- Appointment reminders
- Call summaries, transcripts and lead records
- Extra minutes $0.30/min — calls are never cut off
Pro
3–15 trucks · the full front office
$149/mo
Billed monthly · cancel anytime
- Everything in Starter
- 750 talk-minutes a month included
- Invoices, deposits and unpaid-invoice follow-ups
- Books reporting and CSV export
- Extra minutes $0.28/min — calls are never cut off
Scale
Multi-location / 15+
$299/mo
Billed monthly · cancel anytime
- Everything in Pro
- 2,000 talk-minutes a month included
- Up to 10 locations
- Custom workflow automation
- Extra minutes $0.25/min — calls are never cut off
Starter
Solo & 1–2 trucks
$63.20/mo
Billed yearly at $758.40 · save $189.60
- Answers, qualifies and books the job during the call, 24/7
- 250 talk-minutes a month included
- Google Calendar two-way sync
- Appointment reminders
- Call summaries, transcripts and lead records
- Extra minutes $0.30/min — calls are never cut off
Pro
3–15 trucks · the full front office
$119.20/mo
Billed yearly at $1430.40 · save $357.60
- Everything in Starter
- 750 talk-minutes a month included
- Invoices, deposits and unpaid-invoice follow-ups
- Books reporting and CSV export
- Extra minutes $0.28/min — calls are never cut off
Scale
Multi-location / 15+
$239.20/mo
Billed yearly at $2870.40 · save $717.60
- Everything in Pro
- 2,000 talk-minutes a month included
- Up to 10 locations
- Custom workflow automation
- Extra minutes $0.25/min — calls are never cut off
$0 today. Nothing is charged for 14 days, and you can cancel from Settings before then.
Stripe
Apple Pay
Secure checkout by Stripe · your card details never touch CallerPro
The comparison that matters. A full-time receptionist costs about $3,168 a month in wages alone (U.S. median $18.27/hour, BLS, May 2025) and covers 40 hours a week. CallerPro Starter is $79 a month and answers nights and weekends too.
Your money goes to you. CallerPro is never the merchant of record. Card payments settle into your own Stripe account, and Venmo, Cash App, Zelle and PayPal pay you directly.
Stripe
Apple Pay
Card payments run on Stripe Connect and settle in your own account
Why we ask for a card. Adding a card is what gets you a real phone number with your agent answering on it. You pay $0 today, nothing is charged for 14 days, and you can cancel from Settings before then.
Compare every feature, plan by plan
| Feature | Starter$79/mo | Pro$149/mo | Scale$299/mo |
|---|---|---|---|
| Calls | |||
| Talk-minutes included each month | 250 | 750 | 2,000 |
| Extra minutes | $0.30/min | $0.28/min | $0.25/min |
| 24/7 answering, including after hours | Included | Included | Included |
| Qualifying questions and emergency escalation | Included | Included | Included |
| Appointment booking during the call | Included | Included | Included |
| Google Calendar two-way sync | Included | Included | Included |
| Call summaries, transcripts and lead records | Included | Included | Included |
| Appointment reminders | Included | Included | Included |
| Front office | |||
| Invoices with PDF, by email and text | Not included | Included | Included |
| Deposits and card payments to your own Stripe | Not included | Included | Included |
| Unpaid-invoice follow-ups | Not included | Included | Included |
| Books reporting and CSV export | Not included | Included | Included |
| Growth | |||
| Locations | 1 | 1 | Up to 10 |
| Custom workflow automation | Not included | Not included | Included |
Every plan books during the call and syncs with Google Calendar. Invoicing, payments and Books reporting are included on Pro and Scale. Going over your minutes is billed at $0.30 a minute on Starter, $0.28 a minute on Pro and $0.25 a minute on Scale, so a call is never cut off. Multi-brand or something unusual? Talk to us.
Trust
It answers your phone and touches your money. Here's exactly how.
Plainly stated, with nothing implied that we can't show you in the product.
Built so your callers aren’t frustrated
Owners put it bluntly: it’s like having a receptionist that’s terrible at
their job and barely understands English
. That is not the call your customer gets. It
speaks in a natural voice, confirms what it heard, and you can test it on your own trial
number before a single customer hears it.
- A natural voice, in your business’s nameNot a phone tree and not “press one for sales.” It talks with the caller about the problem.
- It confirms what it heardThe address and contact details are read back and corrected until the caller says they’re right.
- It doesn’t guessAnything it hasn’t been told is taken down for you. Emergencies go to your on-call number, and callers can press nine to reach it.
- English or SpanishTurn on bilingual mode and it switches to Spanish when the caller does.
Your money goes to you
CallerPro is not in the middle of your payments. Card payments settle into your own Stripe account, and Venmo, Cash App, Zelle and PayPal are your handles on your invoice.
Calls are summarised and transcribed
Review available summaries, transcripts and recordings in the dashboard. Recording availability depends on your settings and whether the call was successfully captured.
You set how long recordings are kept
Set a retention window and recordings and transcripts past it are purged automatically. Leave it unset and they stay until you delete them.
Your data is yours to take
Export your calls, contacts, leads, appointments and message threads at any time. A specific caller’s records can be erased on request.
You control human handoff
With a reachable transfer or on-call number configured, callers can ask for a person. If transfer is unavailable, the assistant can take a message. Test your routing before forwarding customer calls.
Texting is set up properly
Business texting uses carrier registration with consent and opt-out handling. Availability depends on verification and carrier delivery.
Jacob O.Founder, former field service engineerLinkedIn
Who you're dealing with
About CallerPro
Nevriq Technologies LLC, based in Algonquin, IL, USA. Questions before you sign up go to [email protected].
FAQ
Questions from owners like you
Can it handle a no-heat call in the middle of the night?
Yes, and this is the case HVAC owners buy it for. After-hours answering is on by default, and no-heat calls with a genuinely cold house or a vulnerable occupant are routed to your on-call number instead of being scheduled.
Calls that can wait until morning get booked, so you are not woken for a thermostat with a dead battery.
What happens when fifty people call in the same cold snap?
Every one of them gets answered rather than hitting a busy signal or voicemail. Each call is qualified, and the urgent ones are escalated while the rest are booked into real slots on your calendar.
Talk-minutes are included in your plan and going over is billed per extra minute, so a surge week costs you a little more in minutes rather than cutting callers off.
Will it book over a job I already have?
No, if you connect Google Calendar. It reads your free/busy before offering any time, and writes the confirmed appointment back as a real event.
Can it invoice and collect on the job?
Yes, on Pro and Scale. The finished job becomes an invoice with a PDF, sent by email and text, and unpaid invoices are followed up automatically.
Card payments settle into your own Stripe account; you can also collect through your own Venmo, Cash App, Zelle or PayPal.
Does it know my existing customers?
It checks the caller against your contacts and their existing appointments before treating them as a new lead, so a maintenance-plan member calling back is recognised rather than re-qualified from scratch.
Hear it before you put it on your business line.
Try the live AI demo, get help with setup, or start your own 14-day trial.
Demo requires no signup. Trial activation requires a card; cancel before trial end to avoid subscription charges.